WELCOME TO YOUR NEIGHBORHOOD PHARMACY
New to Victory?
Let’s make a good start.
Whether you’re moving prescriptions or stopping in with a question, a little preparation helps. Here’s how to start your first conversation with Victory Community Pharmacy in Burbank.
A CONVERSATION COMES FIRST
Tell us what brings you in.
Call about a refill, transfer, free health check or a question for the pharmacist. The team can explain the information needed and the next step for your situation.
YOUR FIRST THREE STEPS
From the first call to your next pickup.
- 01
Start with your request
Share the medicine or service you want to discuss. For a transfer, have your current pharmacy’s name and phone number ready. The team must check whether the prescription can be transferred.
- 02
Confirm the details
Ask about prescription status, insurance, any amount due and what identification or other information is needed. A phone conversation helps clarify what should happen before you travel.
- 03
Arrange your next step
Confirm that your prescription is ready before pickup. If you would like free home delivery, ask about your address, prescription eligibility and the available arrangements.
A FEW USEFUL DETAILS
Keep these close by.
- The medicine name or prescription number, if you have it.
- Current prescription insurance information.
- Your current pharmacy’s contact details if asking about a transfer.
- A current medication list and the questions you want to discuss.
Not transferring a prescription?
You can still call about free pharmacist consultations, blood pressure checks or blood sugar checks. Ask about availability and any preparation before coming in.
Explore pharmacy servicesHelping someone else?
Ask what permission, identification and patient information is needed for their particular pickup or conversation.
Read the caregiver guidePlan around pharmacy hours.
Monday–Friday · 9 am–6 pm
Saturday · 10 am–3 pm
Sunday · Closed
Call to confirm holiday hours and readiness before your visit.