FOR FACILITIES & CARE TEAMS
Long-term care inquiries.
Start with your care setting.
Facilities and care teams can call Victory Community Pharmacy at (818) 859-7040 to discuss long-term care pharmacy needs. Describe your setting and ask which service arrangements are currently available.
INTRODUCE YOUR ORGANIZATION
Prepare a clear starting point
Information for the first conversation
- Your facility or care-setting type and location.
- The main pharmacy needs you want to discuss.
- The person responsible for coordinating pharmacy arrangements.
- Your anticipated timing and any existing pharmacy arrangements to consider.
Start with operational needs
Explain the support you are exploring and the questions that matter to your team. Ask how to continue the conversation and what information would be useful next.
Before sharing patient records or a resident medication list, ask the pharmacy which secure process to use and what information it needs. This website does not accept records or facility intake submissions.
A PRACTICAL INQUIRY AGENDA
Questions to resolve together
| Topic | Ask the pharmacy |
|---|---|
| Service fit | Do you currently work with our type of care setting? Which needs can you support? |
| Starting arrangements | What information, agreements or coordination would be needed before any change? |
| Communication | Who should our team contact for routine questions? What are the contact hours and follow-up arrangements? |
| Coverage and billing | What needs to be checked for each person’s coverage? How would billing questions be handled? |
| Packaging and delivery | Are either of these services available for our setting? If so, what are the eligibility, scheduling and cost details? |
| Changes in care | How should our team communicate a change in arrangements, and whom should we include? |
LEAVE WITH A SHARED PLAN
Record what is confirmed and what is pending
At the end of the conversation, note the agreed contact person, any information still needed, the next action and the follow-up date. Confirm responsibilities with your care team before changing an existing arrangement.
Helping a family member collect a prescription is a different task. The caregiver guide covers individual pickup preparation and questions about patient permission.